Return and Refund Policy
We value your satisfaction and aim to ensure a seamless shopping experience. Please review our return and refund policy below:
1. Return Eligibility
- Products: Store-bought items can be returned if they are defective or not functioning as advertised. Unused and unopened items may be eligible for return at the discretion of store management.
- Non-Returnable Items: Dive courses, trips, and charters are non-refundable if cancelled less than 48 hours in advance.
2. Timeframe
Returns must be initiated within 7 days of receiving the product.
3. Refund Process
- Refunds will be issued to the original payment method for the product’s full value, excluding shipping costs.
- Refunds will be processed within 14 days of receiving the returned item.
4. Return Shipping
- Customers are responsible for the cost of shipping returned items.
- Prepaid return labels are not provided.
5. Initiating a Return
To initiate a return or refund, please contact us via email at [Your Contact Email]. Ensure the following is included:
- Proof of purchase (e.g., receipt or order confirmation).
- Photos or a demonstration of the defect if applicable.
6. Exceptions or Special Circumstances
- Returns for defective or damaged items will require photographic evidence or an in-person demonstration.
- We accept returns from all locations.
7. Other Considerations
- No restocking fee will be charged for returns.
- Return Address:
47 Morningside St, Ndabeni, Cape Town, 7405
(The Courier Guy Kiosk)
For any further questions, please don’t hesitate to contact us.